FAQ


  

✦ Store, Orders & Delivery Information

1. What platforms do you take orders in?

We only accept orders through our website.

2. What payment methods do you accept?

We accept:

  • International Orders: Paypal
  • Local Orders: Manual online transfer through:
      • GCash:
        • Name: Gianne Encarnacion
        • Number: 0967 211 2427
      • BPI:
        • Name: Gianne Encarnacion
        • Account Number: 4429-2420-16
        • QR Code:

    3. What are the delivery options and times for delivery?

    We process and ship out orders weekly every Thursday and Saturday.

    • For orders within Metro Manila, you can opt to book your own courier or pick up your order. You will receive a text or email once your order is ready for pick up!
    • For local orders, we use GoGo Xpress. The shipping rates are as follows:
    For small orders (A4-sized prints and smaller):
    For medium orders (A3-sized prints and smaller):
    GMM consists of:
    • Metro Manila – All Cities
    • Bulacan – Marilao City, Meycauayan City, Obando City, San Jose Del Monte City
    • Rizal – Antipolo City, Cainta City, San Mateo City, Taytay City
    • Laguna – Biñan City, San Pedro City, Sta. Rosa City
    • Cavite – Bacoor City, Imus City
      Regarding Delivery: Once the item has been shipped by the courier, we are not liable for any damages, delays, loss, or complications with shipment.

       

      • For international orders, we use JRS Express. Our courier services a specific list of countries in each area. If your country is not a part of this list, it is automatically considered part of "Other Countries".

      The shipping rates for small parcels are as follows (Note: Prices may change depending on the weight of the parcel):

      Regarding Delivery: Once the item has been shipped by the courier, we are not liable for any damages, delays, loss, or complications with shipment.

      Regarding Custom and Import Taxes: We are not responsible for any additional fees from customs and import charges. These are borne solely by the customer. You may check in with your local postal service or customs office to check if there will be any!

        4. How many days does it take to process my order?

        We process orders regularly for pick up of our courier on Thursdays and Saturdays.

        5. Are there any areas we do we not ship to?

        Our local courier allows for nationwide shipping. For international deliveries, please refer to the list our courier delivers to here. In case you want to double check if our courier ships to your country, please email shop.pngianne@gmail.com so we can verify that for you!

        6. How do I check the status of my delivery?

        For local orders, you can track your parcel through: https://app.gogoxpress.com/track/.

        For international orders, you can track your parcel through: https://parcelsapp.com/en.

         

         


         

        ✦ Product Information

        1. What if the item I want to order is sold out?

        We have staple items at our shop that we do restock regularly. We’ll note when they’re available for pre-orders on the individual item listing! Though, note that some collections are special editions and won’t be restocked.

        You can still reach out to us at shop.pngianne@gmail.com and we’d be happy to check and confirm the availability of that item. 

        2. Where can I get more information about a product?

        You should be able to get all the information you need at the individual listing of the product! If there's something else you'd like to know and can't find the answer to, please contact us at shop.pngianne@gmail.com and we'll be pleased to help.

        3. I cannot find a specific product on your website.

        There’s a chance that the item you’re looking for is part of a special edition collection and is sold out, sorry about that! But you can still reach out to us at shop.pngianne@gmail.com and we’d be happy to check and confirm the availability of that item.

          

          

        ✦ Returns & Exchanges

        1. Can I exchange items in my online order?

        We do not accept exchanges of items purchased at our online store.

        2. I received my package with issues. Are there any exceptions to your return and exchange policy?

        We pack your orders with extra care and make sure that no item is damaged before we ship them out. Once the item has been shipped by the courier, we are not liable for any damages, delays, loss, or complications with shipment.

        In case you receive your prints or orders intensely damaged (ex. ripped prints, misprints, etc.), please email us at shop.pngianne@gmail.com with your order number and photos of your items, and we’ll get back to you!

          

          

        ✦ Custom Work

        1. I am interested in having custom work made! What should I do?

        If you want to work together, send an email to giincarnacion@gmail.com!