FAQ
Store, Orders & Delivery Information
1. What platforms do you take orders in?
We only accept orders through our website.
2. What payment methods do you accept?
- International Orders: Credit or debit cards via Hitpay
- Local Orders:
- Credit or debit cards, GrabPay, UnionBank, InstaPay, PESONet, QR Ph, and OTC payments via Hitpay
- Manual online transfer through:
- GCash:
- Name: Gianne Encarnacion
- Number: 0967 211 2427
- Maya:
- Name: Gianne Encarnacion
- Number: 0967 211 2427
3. What are the delivery options and times for delivery?
- For orders within Metro Manila, you can opt to book your own courier or pick up your order. You will receive a text or email once your order is ready for pick up.
- For local orders, we use GoGo Xpress. The shipping rates are as follows:
- GMM* - ₱120.00
- Luzon - ₱100.00
- Luzon Cross-Province (outside MM and GMM) - ₱170.00
- Visayas - ₱190.00
- Mindanao - ₱210.00
- Metro Manila – All Cities
- Bulacan – Marilao City, Meycauayan City, Obando City, San Jose Del Monte City
- Rizal – Antipolo City, Cainta City, San Mateo City, Taytay City
- Laguna – Biñan City, San Pedro City, Sta. Rosa City
- Cavite – Bacoor City, Imus City
- For international orders, we use ShipIt. Our courier services a specific list of countries in each area. If your country is not a part of this list, it is automatically considered part of "Other Countries".
The shipping rates for are as follows (Note: Prices may change depending on the weight of the parcel):
- Asia - ~$30.00
- USA - ~$35.00
- Canada - ~$35.00
- New Zealand - ~$35.00
- Australia - ~$35.00
- Europe - ~$39.00
- Japan - ~$39.00
- Middle East - ~$39.00
4. Are there any areas we do we not ship to?
Our local courier allows for nationwide shipping. For international deliveries, in case you want to double check if our courier ships to your country, please email shop.pngianne@gmail.com so we can verify that for you.
5. How do I check the status of my delivery?
You should receive an email with a tracking link for your order after it has been shipped out by our team.
Product Information
1. What if the item I want to order is sold out?
We have staple items at our shop that we do restock regularly. We’ll note when they’re available for pre-orders on the individual item listing. Though, note that some collections are special editions and won’t be restocked.
You can still reach out to us at shop.pngianne@gmail.com and we’d be happy to check and confirm the availability of that item.
2. Where can I get more information about a product?
You should be able to get all the information you need at the individual listing of the product. If there's something else you'd like to know and can't find the answer to, please contact us at shop.pngianne@gmail.com and we'll be pleased to help.
3. I cannot find a specific product on your website.
There’s a chance that the item you’re looking for is part of a special edition collection and is sold out. But you can still reach out to us at shop.pngianne@gmail.com and we’d be happy to check and confirm the availability of that item.
Returns & Exchanges
1. Can I exchange items in my online order?
We do not accept exchanges of items purchased at our online store.
2. I received my package with issues. Are there any exceptions to your return and exchange policy?
We pack your orders with extra care and make sure that no item is damaged before we ship them out. Once the item has been shipped by the courier, we are not liable for any damages, delays, loss, or complications with shipment.
In case you receive your prints or orders intensely damaged (ex. ripped prints, misprints, etc.), please email us at shop.pngianne@gmail.com with your order number and photos of your items, and we’ll get back to you.
Custom Work
1. I am interested in having custom work made. What should I do?
Please send direct all custom inquiries to giincarnacion@gmail.com, or visit pngianne.com.